Last Updated: January 1, 2026. This Privacy Policy applies to all services provided by crickex l.
1. Introduction
Crickex l is one of Bangladesh's most popular online betting and gaming platforms. We serve millions of users daily and hold that trust to the highest standard. Protecting your privacy is not just a legal obligation — it is a core part of who we are.
This Privacy Policy This explains what information crickex l collects, why it's collected, how it's used, and how securely it's stored. By using crickex l's website, mobile app, or any of its digital platforms, you agree to this Privacy Policy.
We manage your data in accordance with international data protection standards. Our goal is simple — to ensure you feel completely safe and at ease while using crickex l.
2. What Information We Collect
Crickex l only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. Collecting unnecessary or excessive data is against our policy.
Information Provided Directly
Information you provide during registration and account management:
- Full Name, Date of Birth & Gender
- Email Address & Mobile Number
- Current Address & Country
- Identity document details for KYC verification (NID, Passport)
- Payment details (bKash/Nagad/Rocket number)
- Records of Communications with the Support Team
Automatically Collected Data
Information automatically collected while you use crickex l:
- IP Address & Device Type
- Browser & Operating System Information
- Login time and session duration
- Betting & Gaming History
- Page view and click data
- Behavioral data collected via cookies and tracking technologies
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Contact | Account Creation & Verification | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC & Identity Verification | Yes, for withdrawals |
| Payment Information | Transaction Processing | Yes |
| Device & IP | Security & Fraud Prevention | Automatic |
| Betting History | Service Improvement & Analytics | Automatic |
3. Use of Data
Crickex l uses your information only for specific, legitimate, and transparent purposes. Below is a detailed breakdown of exactly how we use your data:
- Account Management: To verify registration and login, and to ensure account security.
- Service Delivery: To process betting, gaming, deposit, and withdrawal transactions.
- KYC Verification: To verify your age and identity, as required by law.
- Customer Support: To respond accurately to your questions, complaints, or requests.
- Security: To prevent fraud, money laundering, and account hacking.
- Personalized Experience: To show you promotions and offers tailored to your preferences (with your consent).
- Legal Obligation: To meet regulatory requirements.
- Service Improvement: To improve platform functionality and enhance the user experience.
Crickex l never sells your information to advertisers. Your data stays within crickex l and is used solely to improve our services.
4. Data Sharing Policy
Crickex l never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:
Service Provider Partners
Only the information necessary to perform their specific functions is shared with payment gateways, technology providers, and customer support partners. All such partners are required to comply with crickex l's privacy standards.
Legal Requirements
Data may be disclosed to fulfill legal obligations in response to valid requests from government or law enforcement agencies. In such cases, crickex l always provides only the minimum information required.
Fraud Prevention
Data may be shared with regulatory authorities to prevent money laundering or fraud. This is done solely to protect the overall safety of our users.
Rest assured: Beyond the three cases mentioned above, crickex l does not share your data with any third party for any other reason.
5. Cookies Policy
The crickex l website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Cleared at end of session |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Site Traffic & Usage Analytics | 2 Years |
| Marketing Cookies | Showing Relevant Offers (Consent-Based) | 30 Days |
You can disable cookies at any time from your browser settings. However, turning off essential cookies may cause certain features on the site to stop working properly.
6. Data Security
Crickex l uses industry-leading security technology to protect your data. Our security measures are multi-layered and continuously updated.
- SSL/TLS Encryption: All data transferred between your browser and our servers is secured with 256-bit encryption.
- Firewall Protection: An advanced firewall system blocks unauthorized access.
- Two-Step Verification: An additional layer of security for accessing your account.
- Regular Audits: Third-party security experts regularly audit our systems.
- Data Backup: Your data is regularly backed up and stored across multiple secured servers.
- Access Control: Only authorized staff can access specific data.
You also play a role in keeping your account secure. Use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi.
7. Data Retention Period
Crickex l does not retain your data indefinitely. Each type of information has a defined retention period:
- Account Information: For as long as the account is active, and 5 years after closure.
- Transaction Records: Up to 7 years, as required by law.
- KYC Documents: Up to 5 years after verification.
- Cookies & Session Data: 30 days to 2 years (depending on cookie type).
- Customer Support Records: Deleted 3 years after last contact.
Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked back to you.
8. Your Rights
As a crickex l user, you have important rights over your personal information. We respect those rights and make them easy to exercise.
9. Protection of Minors
Crickex l strictly does not collect data from or provide services to anyone under the age of 18. Age is verified at registration, and any account found to belong to a minor is immediately suspended.
If you suspect a minor is using crickex l, please support@crickexl.comto let us know.
10. Policy Updates
Crickex l may update this Privacy Policy at any time. You will be notified in advance by email for any significant changes. Continued use of crickex l after any update constitutes your acceptance of the revised policy.
11. Contact
If you have any questions about this Privacy Policy or any requests regarding your data, please get in touch:
- Email: support@crickexl.com
- Live Chat: Available 24/7 on the crickex l website
- Help Center: Help Center Page